How having a best friend at work could be the key to improving workplace performance


Best friends make the best performing teams

For as many years as Gallup has been administering their Q12 Employee Engagement Survey they have been asking one key question: Do you have a best friend at work?

Academics and executives alike have been skeptical of the measurement – and yet, year over year, Gallup affirms that it is the single best predictor of an employee’s engagement at work.

According to Gallup a deep connection to their team – including having a best friend at work or someone to eat lunch with – strengthens performance on top teams. Engaged employees are motivated to go above and beyond expectations.

More best friends mean higher safety ratings and profits

Globally, 3 in 10 employees strongly agree that they have a best friend at work. According to Gallup, moving that ratio to 6 in 10, can have huge impacts:

  • 28% fewer safety incidents
  • 5% higher customer engagement scores
  • 10% higher profit across organizations

This data suggests that when employees feel a deep connection with their co-workers, they are more likely to make decisions that positively benefit the business—these actions may have not been possible if it weren’t for the close affiliations developed in the workplace.

What happens when best friends work-from-home?

Pre-COVID, companies facilitated relationship-building by creating live situations for people to get to know one another: mixers, team-builders, company outings, coffee breaks, lunches.

But with the workforce going remote, what happens to our work besties? Have we lost this opportunity to boost engagement, safety, and profit? Are there opportunities to connect friends even under different roofs? or is it time to get creative?

The work-from-home era is challenging us to think outside the box in all ways, and this is no exception.

Consider This: What if your best friend sat beside you while you worked but worked at a different company altogether? Would you feel more appreciated by your employer? Perhaps engaged in your job, too?

Tell us what you think! We’d love to hear if you’ve made social arrangements to co-work during quarantine and how it enhances your performance or quality-of-work-life.

​​‘til next time,

​​Brian + Ben

Monarch CRE

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